Frequently Asked Questions

General Buyer Questions

Do not worry, your money is not with the seller yet!

If you have a complaint about a Seller, and not able to resolve it mutually, please contact the customer service department via by logging a ticket at the bottom right of the page here:
We aim to respond within 24 hours or shorter.

During this time, please do not complete the trade or update it with “Good Delivery”. As long as the trade is not completed, the payment will still be held by EpochGame.

Alternatively, you may also email us at support@zeusx.com

We currently support the following payment methods:

Cryptocurrency
Debit/Credit Cards
DANA
PayPal
From existing balance

Yes it is free!

However, depending on what is your selected payment method/option, you may be charged processing fees incurred from payment service provider (usually 0-5% of item price). EpochGame does not earn from this.

The breakdown is shown transparently during the check-out process:

  1. The overwhelming majority of transactions occur successfully. Contact the Seller first via Chat, as usually it may be a small and genuine issue (e.g. mistakes in login details provided etc).

    If still unresolved, report an issue within the trade platform (its a red button) and email us at support@zeusx.com to escalate. Do not update it with Good Delivery and complete the transaction!

    Please be reminded that we cannot protect or help you in disputes if communications were taken out of EpochGame (e.g. Discord). Always keep all transactions and messaging in-app to avoid scams!

FAQ

EpochGame is a premier marketplace for gamers all over the world – enabling them to buy and sell gaming assets like accounts, in-game items, top-ups, services, gift cards and collectibles. We focus heavily on Mobile Gaming, Esports and Gaming Gigs/Services, and differentiate by being hyper-personalized and aims to heavily integrate with various gaming tools and ecosystems.

In a heavily segmented landscape, with no true one-stop-shop portal that gamers go – we aim to be that ultimate destination. Through living our purpose – To Create a Better Life for Gamers Everywhere – we strongly believe that we can build the most well-known gamer’s marketplace in the world as a result, with the following area of focus:

Make it really easy for gamers to find gaming stuff that bring them joy
Support gamers to make a better living from their passion and skills
Elevating gaming into a lifestyle that we can be fiercely proud of

EpochGame provides an easy, safe and secure marketplace platform for gamers who want to buy or sell their gaming items – especially for virtual goods. Gamers can find accounts, in-game items, top-ups, gift cards, collectibles and more! It is meant to be a one-stop-shop portal here!

We want to make it a joy for our fellow gamers to easily find what they need cheaply, or to earn a proper living / quick cash by selling your gaming stuff.

EpochGame is absolutely FREE to use – anyone can register, list items, buy, chat and use our tools with no costs. We only charge when a successful transaction takes place.

  1. Buyer – a processing fee (typically 0%-5%) incurred due to the selected payment option/merchant
  2. Seller – A small commission fee (refer to Seller Fees) is charged to the seller upon SUCCESSFUL sales/trades

We believe this arrangement will reduce prices set by sellers as payment processing fees won’t get factored into their listing prices. EpochGame also do not earn from payment processing fees and aim to integrate more payment options over time – especially more localized and free options.

For any inquiries, please email us at support@zeusx.com 

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